Frequently Asked Questions
Everything you need to know about your Caden Lane orders.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Personalized items are custom-made and may take 2-3 weeks to ship from our facility.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of delivery. Please note that personalized and custom-made items are final sale and cannot be returned.
How should I care for my Caden Lane fabrics?
To keep your items soft and vibrant, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or hanging to dry. Avoid bleach and fabric softeners.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it's placed?
Because we move quickly to process orders, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
Are your products safe for newborns?
Absolutely. Safety is our top priority. Our fabrics are OEKO-TEX certified and our sleepwear meets all CPSC safety requirements to ensure the highest quality for your baby.